Help and contact

On first start the app asks which country you live in. You can change it any time under Settings › Country (সেটিংস › দেশ). The app shows the ingredient names for that country. It never asks for your location.

Under Settings › App language (সেটিংস › অ্যাপের ভাষা) choose বাংলা or English.

At launch the app has ingredient names for Germany, Saudi Arabia, the UAE, Qatar, Kuwait, Oman, Bahrain, the UK, the USA, Canada, Australia, Singapore, Italy, Malaysia, France, Spain and Portugal. You can still use all recipes. Tell us which country you'd like to see next.

Open the recipe, tap Report a problem (ভুল জানান) and choose Ingredient name or translation. Local names are a guide for shopping; products and labels can differ from shop to shop.

Premium is a one-time purchase, not a subscription. It lets you download offline recipe packs for your country, so you can cook without an internet connection. After buying, download the pack under Settings › Downloads (সেটিংস › ডাউনলোড). The download needs an internet connection and storage space on your phone.

• Android: sign in to the Play Store with the Google account you bought with, then tap Settings › Restore purchases (কেনাকাটা ফিরিয়ে আনুন) in the app.
• iPhone: sign in with the Apple Account you bought with, then tap Settings › Restore purchases in the app.

You need an internet connection for this. If it says “No purchase found for this store account”, check that you are signed in with the right account. If a payment is still pending, Premium turns on once the payment completes.

No. Google Play and App Store purchases are separate. On a new device of the same platform, restore your purchase with the same store account.

Purchases go through the stores. Request a refund from Google Play or via Apple. After a refund Premium is no longer active; your favorites and lists stay.

Check that notifications are allowed for the app. If they are off, timers still run inside the app, but no alert appears while the app is closed. Battery saver or Focus/Do Not Disturb can delay or hide notifications, so keep an eye on the pot as well.

Your favorites, shopping list, timers and settings stay on your device. The app has no account; it registers an anonymous installation with our server. Details in the privacy policy.

Tap Settings › Export my data (সেটিংস › আমার তথ্য রপ্তানি). The app creates a file with your favorites, your shopping list and the data our server holds for your installation, and opens your system's share menu so you can save or send it.

• On our server: Settings › Delete my data on the server (সেটিংস › সার্ভারে রাখা আমার তথ্য মুছুন). This is not a refund; your store purchase stays with Apple or Google and you can restore it with the same store account.
• On your device: remove favorites and list items in the app. Uninstalling the app deletes all its data on the device.
• By e-mail: write to hello@iearul.xyz, for example to have a report you sent deleted.

In the recipe, tap Report a problem (ভুল জানান), pick what it's about – recipe error, safety problem, ingredient name or translation, rights or copyright, or something else – and describe it briefly. Please don't include personal details.

The app shows allergen hints, but they are not medical advice and not a guarantee. Check product labels yourself, especially if you or someone you cook for has an allergy, and follow general food-safety rules.

Write to hello@iearul.xyz with the recipe name and what you'd like changed – credit, correction or removal. You can also use Report a problem and choose Rights or copyright. See also the credits.